• General
  • Anywhere


FLSA Status: Non-Exempt

REPORTS TO: Behavioral Health Department Manager

DEPARTMENT: Integrated Behavioral Health Services (IBHS)

WORKSITE: Ravenswood campus


The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.


Under the direct supervision of the Behavioral Health Department Manager, the IBHS Program Assistant is responsible for providing administrative and coordination support to the Integrated Behavioral Health Services (IBHS) team and its community projects/programs.  The assistant will foster a collaborative working relationship with medical and dental providers, IBHS clinicians and its team, RFHN staff, patients, San Mateo County and Santa Clara County Behavioral and Recovery Services, and community-based partner organizations. 


To be performed in accordance with RFHN Policies and Procedures


  1. Screens referrals to connect, reconnect, and/or bridge patients to appropriate community services. 
  2. Performs warm hand-offs (triage) from providers into IBHS, or IBHS into other clinic departments as needed, to educate and orient new patients to organization and program.
  3. When requested, provides collaborative case management including: contact with other mental health providers, medical practitioners, school personnel, social services; makes phone calls to patients providing them with appropriate referral, follow up, or information, ensures patient consent forms are complete, and monitors treatment goals.
  4. Maintains patient confidentiality.


  1. Assists the IBHS clinical providers in filing, faxing, tracking documentation, maintaining an appropriate supply of brochures to distribute to patients, taking clear and accurate phone messages, and other administrative functions.
  2. Maintains requested referral and utilization data required for evaluating the Integrated Behavioral Health Services program.
  3. Reserves class/workshop locations. 
  4. Schedules various IBHS classes and patient appointments and follows up with reminder calls.
  5. Coordinates communication between all clinic providers, clinicians, and external agencies. 
  6. Attends required IBHS and organization-wide meetings.
  7. Attends local trainings and workshops, as appropriate. 
  8. Supports the Department Manager of Integrated Behavioral Health Services on projects related to IBHS services provided in the community.  May include, but not limited to, protocol and referral process development; chart reviews, liaison with local community-based partners; and follow up with partner staff.
  9. Provides technical assistance and ensures proper reports are created for IBHS program assessment and chart reviews. 
  10. May be required to keep and maintain orderly, clear and concise Action Minutes of some IBHS Administrative meetings.
  11. Other duties as assigned and requested.


  • Completion of COVID-19 vaccine series and booster 
  • Completion of a Bachelor’s degree from an accredited university with a concentration in the social sciences—Psychology, Sociology, Social Work, Social Welfare, and/or Public Health— required.
  • Work experience in a community health or behavioral health setting strongly preferred.
  • Understanding of Behavioral Health Integration and concepts within a primary care clinic setting.  
  • Outstanding customer service to patients, staff, and fellow team members.
  • Bilingual English and Spanish required. 
  • Knowledge of the use of basic office equipment and software including MS Word, MS Excel, Power Point, MS Visio, and Outlook.
  • General knowledge of health disparities and current social and health problems related to psychological disorders and alcohol and other drug addictions.
  • Knowledge of community resources and referral agencies. 
  • Skill in establishing and maintaining effective working relationships with clinical behavioral health and medical providers and physicians, patients, staff, and the public.
  • Ability to collect and enter data for the purpose of written reports evaluating the IBHS program.

Ravenswood Family Health Network is an equal opportunity employer.

Qualified applicants, please submit resume to resumes@ravenswoodfhc.org or fax to 650.321.8576.

Note:  Only qualified applicants will be contacted.  Please do NOT contact HR to ask for the status of your resume as those calls will not be returned.

To apply for this job email your details to resumes@ravenswoodfhc.org